{"id":11,"date":"2024-01-25T14:26:13","date_gmt":"2024-01-25T06:26:13","guid":{"rendered":"https:\/\/www.imperatrice.com.hk\/?page_id=11"},"modified":"2024-05-13T19:46:21","modified_gmt":"2024-05-13T11:46:21","slug":"shipping-return-policy","status":"publish","type":"page","link":"https:\/\/www.imperatrice.com.hk\/cn\/shipping-return-policy\/","title":{"rendered":"Shipping and Returns Policy"},"content":{"rendered":"<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>DELIVERY SERVICES AND CHARGES<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard delivery service includes delivery to any address on Hong Kong Island, Kowloon and the New Territories as well as self-pick orders<\/li>\n\n\n\n<li>For delivery to the outlying islands as well as other countries, please consult us<\/li>\n\n\n\n<li>A free single standard delivery service will be provided for orders at HK$3,000 or above, HK$150 delivery fee will be charged for orders below HK$3,000 unless other promotion terms stated<\/li>\n\n\n\n<li>For deliveries to multi-delivery addresses, additional of HK$150 per delivery address may be charged<\/li>\n\n\n\n<li>For late order (after order cut-off time at 14:00) or urgent delivery, additional charge will be occurred upon confirmation, please consult us<\/li>\n\n\n\n<li>Standard delivery service provides on Monday to Friday (10:00 \u2013 18:00) &amp; Saturday (10:00 \u2013 13:00), excluding public holidays<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>PAYMENT<\/strong><\/h4>\n\n\n\n<p><\/p>\n\n\n\n<p>Payment Methods<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payment should be made to \u201cL\u2019Imperatrice Limited\u201d<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \u201cPlease ensure to insert SO number on your payment advice.\u201d<\/p>\n\n\n\n<p>*&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; By Bank Transfer<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank name: Nanyang Commercial Bank Limited<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank Code: 043 \/ Swift code: NYCBHKHH<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A\/C number: 491-0-012432-5<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FPS ID: 160813945<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank name: DBS Bank (Hong Kong) Limited<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank code: 016 \/ Swift code: DHBKHKHH<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A\/C number: 783-2-93676<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank Name: HSBC Hong Kong<\/p>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Bank address: Head Office \u2013 1 Queen\u2019s Road Central Hong Kong<\/p>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Bank Code: 004 \/ Swift Code: HSBCHKHHHKH<\/p>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0A\/C number: 400-721684-838<\/p>\n\n\n\n<p>FPS ID: 161116595 (for HKD payment and applicable for payment in HK only)<\/p>\n\n\n\n<p>By Cheque: Mailing address<\/p>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Room 403-406, 4\/F, Hollywood Centre, No. 233 Hollywood Road, Sheung<\/p>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Wan, Hong Kong (Attention: Account Department)<\/p>\n\n\n\n<p>\u00a0Credit Card<\/p>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a04% Credit Card surcharge on the order \/ invoice amount will be applied<\/p>\n\n\n\n<p>PayPal<\/p>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a04% Paypal surcharge on the order \/ invoice amount will be applied.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>REFUND AND REFUND POLICY<\/strong><\/h4>\n\n\n\n<p>*&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; L\u2019imperartice Ltd will only accept returned corked, oxidized, damaged labels and faulty wines within 48 hours of the wines to be kept aside and returned to L\u2019imperatrice to the below address (Room 403-406, 4\/F, Hollywood Centre, No. 233 Hollywood Road, Sheung Wan, Hong Kong).&nbsp; If confirmed by our wine specialist at our office, a credit note or replacement of the bottle(s) will be sent to the account.&nbsp; Wines with a purchased value higher than $600 per bottle or order or older than 10 years, delivered to the account longer than 30 days will not be taken into account unless the wine is confirmed to be corked.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>WINE CONDITIONS<\/strong><\/h4>\n\n\n\n<p>*&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ullages of all wines offered are top shoulder or better, unless otherwise stated.&nbsp; Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions, of cases, labels and corks for old wines.&nbsp;&nbsp; We do not accept return wines for any reason, including corked wines.&nbsp; Please contact our sales representatives when any issues arise.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>","protected":false},"excerpt":{"rendered":"<p>DELIVERY SERVICES AND CHARGES PAYMENT Payment Methods &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payment should be made to \u201cL\u2019Imperatrice Limited\u201d &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \u201cPlease ensure to insert SO number on your payment advice.\u201d *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; By Bank Transfer &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank name: Nanyang Commercial Bank Limited &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank Code: 043 \/ Swift code: NYCBHKHH &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A\/C number: 491-0-012432-5 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FPS ID: 160813945 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bank [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":10,"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1642,"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/pages\/11\/revisions\/1642"}],"wp:attachment":[{"href":"https:\/\/www.imperatrice.com.hk\/cn\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}